Shipping Policy
Free Shipping:
- Free shipping on all orders over the value of Rs. 5,000.
- We charge Rs. 200 on all orders under the value of Rs. 5,000.
Order Dispatch:
- Orders placed by 1:00 PM (Pakistan Standard Time) will be shipped the same day via Registered Courier Service.
- Orders received after 1:00 PM will be dispatched the next day.
- Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.
Delivery Time:
- Delivery time is between 4 to 5 working days (No delivery on Sundays). However, delivery can take up to 7 working days during busy shopping seasons or our mega sales events.
Delivery Address:
- We will deliver to the home or office address indicated by you when you place an order.
- We cannot deliver to PO boxes.
- All deliveries must be signed for upon receipt.
- We will attempt to deliver your order at least twice to the address indicated by you.
Self Collection and Advance Payment:
- In case of self-collection or any address where the courier network is not available, we demand advance payment.
Contact Us:
- If you have any questions, you can contact us at 0331-9232915 or email us at info@ryze.pk
Returns & Exchanges Policy
Return or Exchange Eligibility:
- You have 7 days from the date of delivery to claim for a return or exchange if:
- The item(s) is faulty, damaged, or defective at the time of delivery.
- The product(s) must be unused, in the original packaging with labels and protective stickers attached.
- The product received does not match the size ordered.
How to Apply for a Return:
- Notify us within 7 days of delivery by writing to info@ryze.pk or by calling at 0331-9232915.
- Provide photographic evidence of the defective item via email within 7 days of purchase before any claims can be processed.
Return Shipping Costs:
- Customers are responsible for the cost of returning the items to us, but we charge ZERO for sending you back the replacement.
- In case of a defective piece received by the customer, the cost of delivery charges will be reimbursed via bank transfer.
Return Processing Time:
- We aim to process all returns within 5-7 working days of receiving the returned item.
- During busy sale events, please allow up to 14 working days for your return to be processed.
Size Exchange Policy:
- If you are unsatisfied with the size you purchased and would like to receive a different size, contact us via email at info@ryze.pk within 7 days of the delivery date.
- The product(s) must be unused, in the original packaging with labels and protective stickers attached.
Refund Policy:
- We do offer refunds in case the item is damaged or if there was a mistake by the packing staff and the product received does not match the product you ordered.
- In the case of a refund, shipping and handling charges will not be refunded.
- The minimum period for processing a refund is 7-10 working days.
Returns: Sale & Discounted Products:
- Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by the packing staff and the product received does not match the product you ordered.
Non-Support Scenarios:
- Exchange requests made outside the specified time frame.
- The product is damaged because of use.
- The product was tampered.
Contact Us:
- For further queries about exchanges and returns, please contact us at 0331-9232915 or email us at info@ryze.pk.